Lilador’s Hassle-Free Shipping Policy

Bringing better sleep to your little one shouldn’t come with shipping worries. That’s why Lilador offers FREE shipping on all orders! We make sure your order is packed with care and sent out as quickly as possible so you can enjoy the comfort and peace of mind that our products bring.

From Our Hands to Your Home – Processing & Dispatch Times

Once you place your order, we begin preparing it right away! Please allow 1-3 business days for processing and dispatch (Time may vary on super busy times like holidays). Your order is considered dispatched once it is handed off to our shipping carrier and is on its way to you.

Peak Season Notice: During holidays or high-demand periods, processing times may extend up to 7 business days. We appreciate your patience!

Estimated Delivery Times – When to Expect Your Order

Shipping times vary based on location, customs processing, and courier services. Below are the estimated transit times after your order has been dispatched:

🇺🇸 United States: 5 - 8 Business Days
🇨🇦 Canada: 7 - 9 Business Days
🇬🇧 United Kingdom: 4 - 6 Business Days
🇦🇺 Australia: 6 - 9 Business Days
🇳🇿 New Zealand: 6 - 9 Business Days

Global Orders: If your order is being shipped internationally, customs processing may cause unexpected delays. While we do our best to get your package to you on time, factors outside of our control (such as customs clearance or local courier delays) may impact delivery timelines.

Double-Check Your Shipping Details!

To avoid delays, please ensure your shipping details are correct at checkout.

• If our system detects an issue with your address, we will send you an email within 3 business days for verification.
• If we do not receive a response, we reserve the right to cancel your order.

Need to make a change?
If you notice an error in your shipping details, email us at support@lilador.com within 24 hours of placing your order. We’ll do our best to accommodate changes, but we cannot guarantee modifications after this timeframe.

Shipping Delays – What You Need to Know

At Lilador, we understand that you’re eager to receive your order, and we work hard to ship as quickly as possible. However, there may be unexpected delays due to:

• Courier service disruptions (weather, high volume, transport delays)
• Customs processing (for international orders)
• Incorrect or incomplete shipping details

If you experience a delay, we recommend contacting the courier directly for updates. While we do our best to assist, Lilador is not responsible for delays caused by external factors.

Lost or Stolen Packages – What to Do Next

We understand how frustrating it can be if your package goes missing. Once an order has been shipped, Lilador is not responsible for lost or stolen packages.

If your package is lost or stolen:

• Contact the courier company to file a claim. Most couriers have a process for lost or stolen shipments.
• Email us at support@lilador.com and we will assist in tracking the issue.
• In some cases, we may be able to offer a replacement, depending on the situation.

If your package is missing but marked as “delivered,” we suggest checking with neighbors, your local post office, or filing a police report if necessary.

Shipping Policy Updates

Lilador reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing from Lilador, you agree to the latest version of this policy.

Have a question? Contact us at support@lilador.com—we’re here to help!